When will my order be shipped and arrive?
Orders will be processed and shipped within 1-3 working days. All orders will be shipped via regular post, arrival time is subject to AUSpost delivery schedule.
What happens if my order is Damaged?
Please inform us if your product is either not what you ordered or you believe it to be faulty. We will replace (at our discretion) any candle which we believe was damaged at the time of/during delivery to you. In accordance with Trading Laws we will happily replace any faulty items returned within a reasonable time frame, ie: 7-14 days.
A refund will not be provided for change of mind
Any questions please contact us at firstname.lastname@example.org
What kind of wax and wicks are used in Coal Coast Candles Candles?
CCC uses 100% Natural ply woodwicks and non-toxic, food grade Soy wax. Our wax is very safe to burn – even in the presence of babies and individuals with allergies.
Are refills available for the candle container?
Not at present, but keep in mind your candle jar can be washed and used for other things like plants and storage, or recycled.
My candle is not burning properly. What should i do?
Always make sure that the wick or both wicks are lit when using you candle. If you are still having problems such as one wick will not stay lit, look to see if the wick has been trimmed too short (less than ½ cm). If so, keep lighting the wick that is too short or perhaps remove some of the liquid wax . If that does not work or your candle is burning straight down the middle and leaving more than 10mm of wax on the sides of the jar, contact us so we can help.
How long will Coal Coast Candles products last?
Whenever possible, keep CCC products stored in a cool, dark place as light and heat destroy fragrance and discolour the product. If stored correctly, Candles will last about two years.
What types of oils are used to add the fragrance?
We use Natural fragrance oils.
Are Coal Coast Candles Fragrances products “vegan friendly”?
Our products are not tested on animals, are free from Parabens, PEGS and contain no animal by-products and can be considered as “vegan friendly”.
How do I remove the left over wax from my jar so i can reuse it?
When you are finished with your candle simply remove as much of the wax as you can with a butter knife, soften remaining wax with a hair dryer and wipe clean with a paper towel. Clean any remaining wax residue with soap and water.
Who makes the candles and what are the quality standards?
All of the candles are hand poured in small batches in our home studio in Thirroul NSW. We only use the highest quality waxes, wicks and fragrance oils resulting in one of the best candles on the market.
Is Coal Coast Candles a subsidiary of a large company or franchise?
No, CCC is a small business based in Thirroul, NSW.
Does Coal Coast Candles sell wholesale and how can I get them in my retail location?
Yes, to receive a wholesale pricing please send a request to email@example.com
Have another question?
You can get in touch with us via firstname.lastname@example.org or alternatively contact us via our facebook or instagram page.